Reality Based Group is seeking a highly detail-oriented and adaptable individual to join our Gamefilm team as a Quality Assurance Administrator. This role is crucial for gathering unfiltered data to drive client improvement and ensure quality standards.

The primary and most significant function of this position is extensive travel across the United States to conduct covert, on-site evaluations of our clients' customer service and operational procedures. A successful candidate must be willing and able to travel 2-3 weeks or more per month, with occasional instances of extended travel up to 10 consecutive days. Non-travel workdays will be dedicated to tasks such as video review.

Key Responsibilities

Field Evaluation & Data Collection:

Travel extensively throughout the United States to execute on-site customer experience evaluations at client locations.
Conduct evaluations using discretion and a high degree of anonymity.
Operate, conceal and maintain video recording equipment.
Complete detailed reports immediately following each evaluation.
Manage travel logistics.
On non-travel workdays, review, maintain and organize a large volume of video files and accompanying documentation.

Travel Requirements:

This role requires an average of 2-3 weeks of travel per month, sometimes more, across the United States.
Travel assignments are generally scheduled in blocks of one week (5-7 days).
Candidates must be prepared for travel assignments that may require up to 10 consecutive days in the field.
All travel expenses are paid by the company.
This role requires travel by flight and rental or company vehicles.

Qualifications:

Proven ability to work independently with minimal supervision and manage a flexible, demanding travel schedule.
Exceptional attention to detail and strong observational skills.
Excellent written and verbal communication skills.
Valid U.S Driver's License and the ability to pass a Motor Vehicle (MVR) check and a Criminal Background Check for company insurability purposes.
High level or personal integrity and discretion.
Prior experience in Mystery Shopping, Quality Assurance or Field Auditing is a plus.
Experience with basic video processing, file management or recording equipment is a plus.

Compensation and Benefits:

19.00/hour
This is a full-time hourly position
Benefits package with medical/dental/vision
401k with 2% match

Submit Your Application

Upload Resume *

First Name*

Middle Name

Last Name*

Email*

Phone

Street*

City*

State*

Zipcode*

Have you worked with Reality Based Group before?*

Are you willing to travel solo, occasionally on short notice?*

Are you comfortable with extended travel, 2-3 weeks or more per month?*

Do you meet the age requirement (25) to operate a rental vehicle?*

Do you have prior Mystery Shop experience? Please describe:*

Do you have prior videography experience? Please describe:*

What interests you about this role?*

Please describe why you are a strong candidate for this role:*

If you are not selected at this time, would you like your application and resume to be archived in RBG's talent pool?*

Yes, keep my application and resume on file for future openings.No, do not keep my application and resume on file.

Check box to acknowledge that this position requires a background and MVR check, and all applicants must pass them.*

Quality Assurance Administrator (Remote)

Submit Your Application