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QA

Traveling Video Scout

Remote
Work Type: Full Time
Earn $18/Hour - Time and a half travel pay. 
Our Traveling Video Scout role is a hybrid remote/travel position and is teamwork and engagement oriented.  You can expect that 70-80% of your time will require you to review shop footage for quality. Flexibility is ideal, as occasional weekend availability may be required, approximately two weekends per month, either covering QA or traveling. The person in this position must be an expert on our client’s guidelines and play a large role in quality assurance, video content review, and entry level project management. Our QA Admin role is the perfect opportunity to learn about the company from top to bottom as well as grow within Reality Based Group in an impactful, data driven team environment.

Who We Are

Reality Based Group is a premiere customer experience provider that serves some of the most respected and recognizable brands in the country. Our program is rooted in over 20 years of success and is ever changing and evolving to bring a modern approach to the industry. We help our clients measure the customer's experience and provide data to help create a road map to coach employees. With our tools clients now have the resources needed to implement changes to continuously improve. We want to be the first thought every best-in-class company leader has when thinking about how to improve their customers' experience, and we want you to join us in the journey.   Learn more about us here.




Does this sound like you?

  • A great communicator who pays attention to the details
  • Critical thinker who loves processes
  • A good driver, you like to drive long distances
  • Love to travel by yourself via car or airplane
  • Flexibility in your schedule
  • Savvy with your laptop and your smartphone; Enjoys learning new systems and programs
  • Enjoys data analysis and looking for root problems in non-binary problems

What will you do?

  • Review and verify incoming shopper video quality using the client guidelines
  • Provide feedback/ coaching for shoppers
  • Travel out of state to conduct undercover shops for our clients
  • Fill out surveys after conducting undercover shops
  • Misc tasks assigned through SalesForce
  • Assist with developing supporting training material and systems
  • Requirements:
  • Proficient in using Google Suite including sheets, calendar, slides
  • Excellent written and verbal communication over email/phone
  • Ability to travel (some trips to conduct the undercover shops will be on weekends and with short notice)
  • Good internet connection
  • Preferable but not necessary: Some experience with photo, video, or editing
  • Available to start working immediately

What’s in it for you?

  • This is a full-time hourly job, working remotely at home, except when traveling
  • We offer paid training
  • You will also gain a benefits package with medical/dental coverage, a 401(k) plan, and paid time off.
  • Opportunity to grow with a company that is at the leading edge of the customer experience industry
  • Be a part of a growing team that is interested in stretching your talents and supporting your goals

Job Type: Full-time

Pay: From $18.00/hour

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